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        Frequently Asked Questions

        1. Do I have to create an account or register before shopping?

        No, you don’t. Simply add items to your cart and fill in your delivery details at checkout—no need to register.

        2. Are your outfits readily available for dispatch?

        Yes, we are a Ready-to-Wear company. All outfits displayed for sale are pre-made and ready for immediate dispatch.

        3. How long does delivery take?

        All orders are dispatched on the next working day after being placed. The exact delivery timeframe depends on your location. Kindly refer to our Shipping Information (or “time frame for different locations”) to see specific delivery timelines.

        4. I placed an order but didn’t receive any email confirmation. What should I do?

        We send out two emails for every purchase:

        1. Order Summary
        2. Payment Confirmation

        If you haven’t seen either email, please check your spam or junk folder in case it was filtered there.

        5. Do you take custom orders?

        No, we do not offer custom or made-to-measure orders. All designs are bulk-produced according to the sizing metrics provided in our Size Guide.

        6. What are your terms for exchange?

        For details on exchanges (and returns), please view our Returns & Exchange Policy. This includes information on eligible items, timelines, and shipping costs.

        7. How do I know which size to order?

        Please refer to our Size Guide before making a purchase. It provides the specific measurements to help you find your best fit.

        8. Is shopping on www.rfselect.ug safe?

        Yes, it is. We take privacy seriously and use secure payment gateways. For more details on how we handle your personal information, please read our Privacy Policy.

        9. How can I get discounts?

        We offer discounts occasionally. You can also check our Sale Section to see if any items are currently on sale.

        10. Do you have a walk-in store?

        Yes, we currently have a walk-in store. Feel free to visit us if you prefer to shop in person.

        If you have any other questions not listed here, please contact us at
        contact@rfselect.ug.